What's the process of purchasing an item?

When you purchase an item, whether that is a branding suite, a marketing suite or a website template, you'll be taken to a short form. This form will ask you questions about your business and brand and will also give you the opportunity to really customise your purchases. For websites, we offer a basic installation or an expert installation. We suggest you take the time to read the clear differences between the two prior to purchasing. 

I want to purchase a website theme. What information do I provide, how long does it take and what should I know before purchasing?

It's great that one of our website themes is going to be perfect for you. The process of purchasing a website and getting it online is relatively simple. A few things will happen. Firstly, you'll need to purchase your preferred theme directly from our website. Once completed, you'll be directed to fill in a form. You can choose one of two installation processes.

Firstly, you can select to just have the theme installed and to DIY the content. Your website will have placeholder text and copy until you're ready to finalise it yourself. Our guide to uploading your own content is relatively easy, but we also offer an expert installation.

In either case, you'll need to have already signed up to a Squarespace plan and provide the login details.

You'll also need to have a Dropbox or Google Drive with your content and page structure (such as the image and content needed for an about page) readily available for us. This is the best and most efficient way of getting your website online, straight away.

You can expect theme-only installs to be completed within 2-3 business days of submitting your information. We aim to complete all website expert installations within 4-5 business days of receiving payment and content.

It's important you know what we do and don't offer with our website themes, so ensure you've read our t&cs before purchasing. Any other questions? Email us directly.

What is a branding suite and how long does it take for my brand to be finalised? What do I need to do?

Branding suites are pre-designed items created by our studio to show you how you can have a complete, cohesive package of collateral and branding for your business.

These items (once purchased) are edited and updated with your business. Once we have all the necessary information, our turnover is 1-2 business days, provided everything has been supplied.

To ensure a quick turnaround, double check all the information you've provided as revisions add additional time and can incur a fee.

You can read our prepare your branding guide right here to be 100% confident.

I've purchased a marketing suite. When can I expect my completed suite?

Similar to branding suites and website templates, you can expect your completed marketing suite emailed to you within 4-5 business days after processing. 

When it comes to marketing material, giving lots of detail will ensure your final files are 100% what you want. Take the time to select fonts you like, colours and any changes you need.