How it works


Branding / Logos

When you purchase a brand suite or logo from Above the Ordinary, you'll be entitled to all the inclusions as shown in the description. Fill your order form out with as much detail as possible. Once we've received your order form and payment, we'll get to work right away and send through your first presentation with 48 hours. You'll have one round of revisions (slight changes to fonts, colours, sizing) before your final product is delivered within 24 hours from your request. Of course, these timelines are a guide only although we'll communicate any delays as soon as possible. Each logo will be sold a maximum of 8 times, never with the same colours or brand names. Your final files won't be editable, so any additional changes can be sent through to hello@abovetheordinary.co and we'll send you a custom quote based off your request.


 

Squarespace Templates

Our Squarespace templates are slightly modified versions of existing templates on Squarespace. We don't hard-code any changes but rather use certain functions to modify existing layouts through code injections, CSS and more. We don't need you to have coding experience--it's all done for you. When you purchase a Squarespace template from Above the Ordinary, you'll be entitled to all the inclusions as shown in the description. We'll require you to have already signed up to Squarespace (or we can do this entire process for you under 'expert install' upon your purchase.) Fill your order form out with as much detail as possible. Once we've received your order form and payment, we'll get to work right away and send through your first presentation with 7 days. You'll have two round of revisions (slight changes to fonts, colours, sizing) before your final product is delivered within 7 hours from your request of changes. Of course, these timelines are a guide only although we'll communicate any delays as soon as possible. Each Squarespace template will be sold a maximum of 8 times, never with the same content, colours or brand names. Your final files won't be editable, so any additional changes can be sent through to hello@abovetheordinary.co and we'll send you a custom quote based off your request.


 

Memberships

Above the Ordinary has a membership you can sign up for. Within this membership will be downloadable and editable files that can assist with your business. It's updated at least once a month with additional content and can be cancelled at anytime, although we do require a 3 month minimum sign up. You'll also receive 10% discounts on all Above the Ordinary products and exclusive access to our team once a month for one hour to talk through any issues you're having with your business branding, marketing or messaging. This can be booked in via memberships@abovetheordinary.co. All the content within our membership is strictly copyrighted and any infringement on this is pretty serious, meaning we don't permit anyone to duplicate, redistribute or provide access to anyone else outside of our membership. The membership contains a lot of our work, which can be accessed and downloaded instantly with no restrictions, but this is conditional of our terms and conditions, available here. Any questions or concerns can be sent through to hello@abovetheordinary.co

Marketing Suites

Purchasing a marketing suite is the best way to get a beautiful, cohesive brand all in one go. When you purchase a marketing suite from Above the Ordinary, you'll be entitled to all the inclusions as shown in the description. Fill your order form out with as much detail as possible. Once we've received your order form and payment, we'll get to work right away and send through your first presentation with 7 days. You'll have one round of revisions (slight changes to fonts, colours, sizing) before your final product is delivered within 7 days from your request of changes. Of course, these timelines are a guide only although we'll communicate any delays as soon as possible. Each marketing suite will be sold a maximum of 8 times, never with the same colours or brand names. Your final files won't be editable, so any additional changes can be sent through to hello@abovetheordinary.co and we'll send you a custom quote based off your request.


 

Partnerships

Above the Ordinary has partnerships available for any small to medium sized business, creative or blogger looking for a cohesive, tailored and completely unique brand, marketing suite and website without the price tag or timeline of a full custom build. What you see within our partnerships is what you get - but completely rehashed with your brand name, your colours, your content and your service offering. We do our best to get this all done and handed over within 7 days. We encourage anyone considering a partnership to get in touch and have a chat. We know this will be an investment for your business, and we want to ensure it's 100% perfect for you. We can chat over email, Google hangouts, Skype or even the phone (Australia only) so shoot us a message to hello@abovetheordinary.co to talk further.


 

Please note: we don't work on weekends, so days are counted as business days. We're also passionate about delivering the best customer service, being your biggest support and resolving issues fast - so get in touch with any concern, big or small. Not sure of something? Get in touch. We aim to reply to all emails within 24 hours.